Nov 2025 — Present
Product Operations (CRM)
FacTech Automation Solutions
- Partnered with enterprise stakeholders across 5+ sites to map operational workflows, identify product gaps, and define prioritized feature requirements for Engineering and Product teams.
- Authored structured PRDs and user stories translating client pain points into sprint-ready backlog items, reducing requirement ambiguity and Engineering back-and-forth by ~40%.
- Led product onboarding and CRM platform implementation for enterprise clients, achieving successful adoption across multiple operational sites.
- Conducted 10+ product training sessions, improving platform utilization and reducing support tickets by standardizing workflows.
- Collaborated in agile sprint cycles with Product and Engineering teams to triage bugs, analyze user feedback, and ran structured A/B analysis on feature rollouts to prioritize improvements based on impact vs effort.
- Defined and tracked OKRs and KPIs for client platform usage; generated weekly operational reports using SQL and Excel to surface data-driven insights.
- Performed competitive analysis of CRM solutions to support product roadmap discussions and feature prioritization.
- Drove platform stability and client satisfaction by leading cross-functional issue resolution, prioritizing fixes based on business impact.
PRD Writing
Stakeholder Mgmt
Agile / Scrum
SQL Reporting